LIA CUSTOMER INFORMATION

Store Policies

Clear information to help you shop with confidence.

Returns & Exchanges

For hygiene and safety, certain intimate products may not qualify for change-of-mind returns or exchanges where an applicable legal exception applies. Items must remain unused, unworn and in their original condition where relevant. This does not limit your statutory rights.

If an item arrives damaged, defective or incorrect, please contact us promptly, preferably within 48 hours of delivery, with your order number and clear photos. We will review the issue and arrange an appropriate remedy in accordance with applicable Egyptian consumer protection law. The 48-hour reporting request does not remove any longer rights provided by law.

Shipping & Delivery

Delivery estimates and applicable shipping charges are displayed at checkout where available. Timing may vary by location, courier capacity and holidays. Contact us with your order number for help.

Privacy

We use information supplied at checkout to process orders, arrange delivery and provide customer support. Payment, delivery and technology service providers may process information as needed to operate the store. See our dedicated Privacy Policy for more details.

Questions?

Email lialingerie7@gmail.com or visit Contact Us.